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The Emilia Romagna website was planned with the purpose of getting the users in direct touch with the accommodation facilities. Through the website www.emiliaromagnawelcome.com, Emilia Romagna Welcome and its partners provide a portal where the adherent hotels can promote their own facilities and the users can request information or purchase holidays and special offers. All offers are uploaded directly by the individual operators using simple and made-to-measure technology, thus guaranteeing a personalised and constantly updated service. It's the individual operator who is thus responsible for all the prices and availabilities. The prices are to be understood pro person pro day if not otherwise shown. The user who intends to proceed with the booking is asked to check the room details in order to see what the price includes.
Personal information provided by Users that forward requests to send informational material is used only to perform the service requested and is given to third parties only in the event that it is necessary for this purpose. For further information please refer to the “Information about security and privacy policies”.
In order to guarantee the booking it has to be made by using a credit card. The credit card information is provided directly by the interested party to the Financial Broker after accessing a platform that is completely distinct from the Portal, managed with adequate security measures by the Financial Broker, who is solely responsible for it. During the booking no payment of any deposit is asked. The client will make the total payment directly at the accomodation.
Last Minute bookings
Last minute bookings are those bookings made the same day of arrival and/or during the two previous days before arrival.
In case of cancellation or no-show, the hotel reserves the right to charge a minimun of 1 night and a maximum of 3 nights depending on the length of the stay.
Not Last Minute bookings
If the booking has been made 3 days or more before the day of arrival the rules are as follows:
1) the booking can be varied or cancelled withing 15 days before the day of arrival, without no charge from the hotel;
2) in case of a cancellation within the 15 days before arrival or in case of no-show, the hotel reserves the right to charge 30% of the accomodation cost.
3) In case of peak season or in case of prolonged stay, the hotel may directly contact the client in order to decide the deposit payment method. In such instance, the possible booking variation or cancellation will imply the loss of the deposit with no extra charges.
The indicated price includes all services offered by the portal www.visitemiliaromagna.com; no extra charge will be added to the room price.
The Emilia Romagna Welcome website is based on the information provided from the accomodations, that therefore are the only garantors of its truthfulness. Emilia Romagna Welcome can not be held responsible for the published contents. Possible incorrectnesses or improprieties can anyway be communicated in case of complaint and Emilia Romagna Welcome will forward it to the appropriate authorities. The hotels may apply changes to the availabilities and prices published on the website. Emilia Romagna Welcome is a society registered in Italy and thus subject to italian laws and to the applicable laws of the European Union.
After the booking, the user will receive a confirmation e-mail with all the information regarding the booking. At the arrival in the hotel it is suggested to show a copy of the confirmation e-mail. Emilia Romagna Welcome may send an inquiry regarding the stay, enabling the client to express his/her own opinions about the hotel. If the user does not want to be contacted he only has to let it know to the society Emilia Romagna Welcome.
Emilia Romagna Welcome will adopt the appropriate security measures foreseen in the DPS. The law gives the user the right to obtain information about his own personal information such as its cancellation, blocking, rectification or integration. The user has thus to get in touch with the holder of the booking process at the Emilia Romagna Welcome Direction in Via Evangelisti, 4 - 48015 Cervia.